FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 business days depending on your location. You will receive a confirmation email with tracking information as soon as your order is on its way.

2. How much does shipping cost?

We offer free shipping on all orders — no minimum purchase required and no hidden fees at checkout.

3. How do I track my order?

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. If you haven’t received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@capsolehouse.shop.

4. Can I return or exchange an item?

We want you to love what you ordered. If you’re not satisfied with your purchase, please reach out to us at support@capsolehouse.shop within 14 days of receiving your order and we’ll work with you to find the best solution, whether that’s a return, exchange, or store credit.

5. Is my payment information safe?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We do not store your credit card details, and all transactions are processed through secure, trusted payment gateways. You can shop with complete confidence.

6. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and other payment options available at checkout.

7. Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure fast dispatch. If you need to make a change or cancellation, please contact us at support@capsolehouse.shop or call (216) 555-8195 as soon as possible. We’ll do our best to accommodate your request before the order ships.

8. How do I contact customer support?

Our team is happy to help! You can reach us by email at support@capsolehouse.shop or by phone at (216) 555-8195. We respond to all inquiries within 1–3 business days.