Shipping Policy

At CAPSOLEHOUSE, we are committed to providing clear and accurate delivery expectations. Please review our shipping guidelines below to understand our fulfillment and delivery process.

1. Shipping Destination and Fees

Our primary shipping destination is the United States. We are pleased to offer Free Shipping on all orders delivered to US addresses, with no minimum purchase thresholds or hidden handling fees.

2. Order Processing Time

Once you place an order and your payment is verified, it enters our processing stage. Order processing takes 1 to 3 business days. During this time, our team conducts strict quality checks and securely packages your items. Please note that processing occurs on business days (Monday to Friday) and excludes weekends and local public holidays.

3. Estimated Shipping Time

After your order is processed and dispatched from our facility, the estimated transit time is 7 to 14 business days. Therefore, the total estimated delivery time from the moment you place your order is approximately 8 to 17 business days.

4. Order Tracking

Once your package leaves our facility, you will automatically receive a shipment confirmation email containing a tracking number and a link to monitor your delivery. Please allow 24 to 48 hours for the carrier's system to update the tracking information.

5. Unforeseen Delays

While we work closely with our logistics partners to ensure timely deliveries, occasional delays may occur due to external factors beyond our control, such as severe weather, high-volume holiday seasons, or postal bottlenecks. If your delivery is significantly delayed beyond our standard timeframe, please contact us at support@capsolehouse.shop so we can assist you.

6. Customs, Duties, and Taxes

For orders shipped within the United States, additional import duties are typically not applicable. However, should any local taxes, customs duties, or administrative fees be levied upon arrival by local authorities, these charges are the sole responsibility of the customer. CAPSOLEHOUSE does not collect or cover these external fees.